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Frequently Asked Questions (FAQ)

Welcome to The Rollers Collective. This page answers the most common questions about how our marketplace works for buyers and sellers.

General

What is The Rollers Collective?

The Rollers Collective is a buy/sell/trade marketplace just for roller skaters. You can list new or used skates, parts, and gear, or shop from other skaters around the world.

Do I need an account to use the site?

You can browse without an account, but you need to create an account to buy, sell, or message other members.

Is The Rollers Collective available worldwide?

Yes, anyone can create an account. However, shipping options and costs depend on the seller’s location and the buyer’s location.

Buying

How do I buy an item?

  1. Sign in or create an account.
  2. Browse or search for the item you want.
  3. Open the listing and review photos, description, and condition.
  4. Click the button to start the purchase and follow the checkout steps.
  5. Wait for the seller to ship your item and share tracking (if available).

How do I ask the seller a question before buying?

Use the messaging button on the listing or on the seller’s profile to send them a private message.

How do I pay?

Payments are processed securely through our marketplace payment provider. Available payment methods depend on your country and currency.

When will my item arrive?

Shipping times vary by seller. Check:

  • The seller’s location
  • Their shipping method
  • Any tracking information they provide in messages

If you have concerns, message the seller first.

Selling

How do I list an item for sale?

  1. Sign in to your account.
  2. Go to “Create listing”.
  3. Add clear photos of the actual item.
  4. Choose the correct category (skates, plates, wheels, safety gear, etc.).
  5. Describe the condition, size, brand, and any flaws honestly.
  6. Set your price and publish the listing.

What can I sell on The Rollers Collective?

You can sell:

  • Complete skate setups
  • Boots, plates, wheels, bearings
  • Protective gear and accessories
  • Skate-related apparel and bags

Items that are illegal, counterfeit, or not skate-related are not allowed.

How should I describe the condition of my items?

Be as accurate and detailed as possible. For example:

  • “New in box”
  • “Like new, worn once”
  • “Used, scuffs on toes, wheels 60% life left” Honest descriptions build trust and reduce disputes.

When do I get paid?

Payment is processed through the platform after a successful transaction. Timing may depend on the payment provider’s rules and your bank.

Shipping and Returns

Who is responsible for shipping?

Sellers are responsible for:

  • Packing items securely
  • Shipping within the time frame stated in the listing
  • Providing tracking information when possible

How much does shipping cost?

Shipping costs are set by each seller. Check the listing details or message the seller to confirm shipping options and costs before you buy.

Can I return an item?

Returns are handled case by case. In general:

  • There are no returns for “buyer’s remorse”.
  • If an item arrives damaged or very different from the description, contact the seller first.
  • If you cannot resolve the issue, contact marketplace support with photos and details.

Fees

Does The Rollers Collective charge fees?

Creating an account and browsing is free. A small marketplace fee is charged on completed sales to support running the platform.

Are there additional payment fees?

Payment providers may charge their own processing fees. These are usually included in the total fees you see at checkout or in your seller payout details.

Safety and Trust

How do I know if a seller is trustworthy?

Things to look for:

  • Clear photos of the actual item
  • Detailed, honest descriptions
  • Positive reviews from previous buyers (when available)
  • Responsive communication

If something feels off, you can choose not to proceed with the purchase.

What should I do if I suspect a scam?

  • Do not send money outside the platform.
  • Do not share sensitive personal or banking information in messages.
  • Report the listing or user to support so we can review the situation.

My Account

How do I edit my profile?

  1. Sign in.
  2. Go to your profile or account settings.
  3. Update your name, bio, location, and profile image.
  4. Save your changes.

I forgot my password. What should I do?

Use the “Forgot password” link on the login page and follow the instructions sent to your email.

Support

How can I contact support?

If you need help or want to report an issue, please contact us at:

Contact support

Include:

  • Your username
  • The listing link (if relevant)
  • A short description of the problem
  • Screenshots if helpful

We’ll review and get back to you as soon as we can.